Maye Wimmer
Product design alchemy translating technical domain complexity into intuitive experiences shipped and used by millions.
SENIOR PRODUCT DESIGNER
12+ YEARS EXPERIENCE
B2B | ENTERPRISE | SAAS | AI | FINTECH
US (REMOTE)
When I'm AFK out in the wild, you'll see me:
🏄♀️Surfing, to connect with the ocean and attempt to hang ten.
📸 Taking surf photos/vids to capture great moments and fill my creative cup.
🍪 Exploring culinary experiments, anything chocolate, matcha, adding extra butter. Making food for others delights me!
Hello, nice to meet you, I’m Maye!(She/Her)
I lead product design in startups, enterprise SaaS, fintech, and eCommerce because I'm fluent in translating between worlds.
I value designing for the human on the other side of the screen, beyond just the interaction itself. My work holds meaning when interfaces gain a user's trust in the moments that matter most, whether that's an urgent customer support agent mid-call or guiding someone through an on-chain transaction.
Featured Work
01 NICE CXone Agent Workspace
Led UX for the #1 cloud contact center platform designing omnichannel routing and AI-powered agent tool used by Verizon, Visa, Disney, and Toyota.
ENTERPRISE SAAS · B2B · AI · DESIGN SYSTEMS
Revenue impact +18% at NINE, +10% at Young Energy
Behavioral change -69% reduction transfers, +20% utilization
Supervisor & User satisfaction 55% reduction agent attrition, +22% NPS score
02 NICE AI Copilot
Led design for the AI Copilot product, surfacing real-time sentiment, next-best-action guidance, and suggested responses, with Salesforce integration.
ENTERPRISE SAAS · B2B · AI · DESIGN SYSTEMS
Operational Efficiency 55% reduction in Average Handle Time, freeing agent capacity to handle more interactions and upsells
Employee Retention & Satisfaction 23% reduction in agent attrition, eliminating $2.1M–$5.25M in annual replacement costs for a 500-seat contact center
03 NICE Supervisor
Redesigned the real-time operations hub for contact center supervisors. Unifying agent monitoring, live intervention, and AI guidance scores into a single scannable surface.
ENTERPRISE SAAS · B2B · DATA VISUALIZATION · AI
04 DeFi Kingdoms
Built the design system from zero for an innovative platform supporting 1B+ transactions with token swaps, staking, NFT marketplace, wallet, and mobile across millions of users.
0 → 1 · WEB3 · UX STRATEGY · DESIGN SYSTEMS · STARTUP
Market Validation $1B+ market cap within 4 months
Onboarding Performance 35% reduction drop-off at bridge onboarding
User Growth 273,000+ active users in Q4 2021, 300%+ user growth month-over-month
05 HODL Bonds
Designed end-to-end for a new on-chain financial product letting crypto holders accumulate and stack what they believe in without trading, custody risk, or unsustainable yield.
0 → 1 · MOBILE · FINTECH · WEB3 · DESIGN SYSTEMS · STARTUP
Let's make something great.
Maye designs intuitive experiences for complex products, with deep expertise in UX, design systems, and interaction design.